NEW & Old Policy Changes

Starting April 1st.2014, the policy is changing for dogs that cancel their regular weekly day care play day.

This is changing due to the ever growing amount of clients that are canceling play days each week for one reason or another.

I have tried for the last 8 years to be very flexible about cancellations, but now find I will need to charge a regular fee for any dog that misses their normal day of play.  (Just like if you had a human child in a day care facility, they keep charging the full amount if you are there or not).

(per dog)Starting April 1st.  If you need to cancel within 24 hours of your dog’s normal play day, you will be charged for the full day rate of $22.00

If you have to cancel that same week, but give more than 24 hours’ notice, you will be charged a $15.00 fee.

If you are going on vacation and have given more than a weeks’ notice, the fee drops down to $12.00. (Please remember, that if you dog comes on a Tuesday, this means you need to let me know the Tuesday before to be considered a week)

For those that sometimes go south for the winter months, but wish to keep your dog’s day care spot for when they return.  You will be charged $15.00 per each of their days they are away each month to hold the spot for them.  Otherwise the spot will be filled with a new client.

I am sorry it is having to come to this, but in the last few weeks, the dog’s that are missing day care average anywhere from 3 to 7 dogs a week.  This adds up quickly and effects my bottom line for surviving on a living wage month to month.

(I reserve the right to not charge a fee for special circumstances)

If you have any questions, please contact me.

Thank you.


2014 Policy Changes and Rates

Daycare is $22.00 a day per dog, if you are going to be late, please call me.  Anyone showing up after the 6:30 pm closing time that has not scheduled this in advance, or has called me on the way here to say you will be late, will be charged an additional $30.00 on top of the regular day care rate.  If you need a late pickup after 6:30 pm, please schedule in advance and the cost for the day will be $30.00.  Normal Daycare Hours are 7 am to 6:30 pm.  The front door is locked at 6:30 pm.

(Starting Jan. 1, 2013...I will no longer be boarding dogs that are not in dog day care)

Rates for Boarding Dogs:
The new rates per day, per one dog boarding will now be $35.00
The new rates per day, per two dogs boarding will now be $65.00 - (that is a savings of $5.00 per day)
The new rates per day, per three dogs boarding will now be $90.00 - (that is a savings of $15.00 per day)
(At this time all cat boarding rates will stay the same).
Dog Baths: Bath includes shampoo, blow dry, nail clip and cleaning out ears. (I do not give haircuts)
Small dogs $20.00
Large dogs $25.00
Nail trim only: $5.00 if dog does not try to bite me, otherwise it goes up in price.

Any families with more than three dogs should really consider finding a good “in house” pet sitter to come stay at your home while you are away. If you would prefer not doing this, you may still contact me and we can discuss pricing for 4 or more dogs.

Extra information for you to consider for dog daycare and boarding:

If you do the research, you will find that there are day-cares out there that will charge less if you prepay for a large amount of days on a card. You will also find that your dog is put into a place with 40 or more other dogs that may or may not be closely supervised. Be very careful with these bigger day-cares and be on the watch to see if your pet starts having mood swings, or is nervous or frightful when dropping off or picking up. Some normally well-mannered dogs will also become aggressive in some “large dog pack” situations.

I have done the research as to what vets board, other day-cares, and some home boarding people charge. I have found that I am still consistently a minimum of $5.00 and up cheaper per day and I include the extra playtime, brushing, medications that have to be given, plus tons of one-on-one time with your pet. I can also guarantee your dog is not sleeping in bed with “them” each night! J If Boarding, you are allowed to pick your pet up any day of the week up until 10:00 pm. Now tell me a vet or another daycare boarding place that is going to let you do that!

All these extras will cost you more at a vet, plus most doggie day-cares are not open on the weekends, so your pet is still kenneled and does not get any playtime with other dogs.

I am pleased that for the amount of care your dog receives in my home that I am still much more affordable than others.

Below are a couple of major policy changes for daycare and boarding:

Daycare hours are normally from 7:00 am to 6:30 pm, Tuesday through Friday. Please note, that is a 11 ½ hour work day for me, not counting the cleanup time after closing. 

Boarding during summer and holidays is always very busy and it is normal for me to turn pets away due to being full. If you have booked your pet with me, you will now be asked to give me a 7-day notice if you will be canceling. If less than 7 days is given you will be charged the first nights boarding fee of $35.00 for dogs that were booked up to 3 nights.

For pets that were scheduled for 4 or more nights you will be charged up to half of the amount that would have been due at pick-up time. A maximum of $150.00 will be charged for those who had planed to board long term, (two or more weeks).

If a one-week notice cannot be given for cancellation, but I am able to still fill your spot with another dog waiting to board, you will NOT be charged any fees. There are exceptions to every rule and I reserve the right to drop all fees in certain circumstances. Please be considerate and cancel early if you need to so others may take your spot for their pet.

If any of you have any questions, or may have problems with the new price hikes, please contact me so we can discuss it.

Thank you for understanding and I look forward to having you as a valued customer.

Rhonda Birk

Happy Home K9, 503-646-4048

Last Half of 2012 & Beyond Policy Changes for day care.

Dear Clients,

As many of you know, I try very hard to keep the dog day care running on a tight and steady schedule....a good routine helps the dogs to stay happy and they know what to expect each time they are here. I am now implementing some new policy changes to help with this routine for the dogs happiness and safety.

Hours for dog day care are from 7 am to 6:30 pm Tuesday through Friday. All dogs must be here for their regular scheduled days of play no later then 11:00 am.

This gives a dog that is showing up during late mornings a chance to play at least one hour before all dogs go down for naps at noon.

Dogs that show up after 11:00 am do not have enough time to burn off the energy they need to relax at nap time and it upsets some of the other dogs, who are starting to get tired right before nap time to have a "fresh" dog show up and get everyone hyped up again.

Please take note, if your dog shows up after 11:00 am but before noon for day care, you will be charged an extra $2.00 late fee for the day on top of the $22.00 day care fee.

Any dog who does not show up before noon, cannot come to daycare during the afternoon hours, and unless you have called me to let me know your dog is not coming on their scheduled day, then you will now be charged the full $22.00 day care fee.

For those of you who may need to stop coming to dog day care for one reason or another, for an extended amount of time. (one month or longer)....You may now hold on to your day care spot if wanting to return by paying a regular $15.00 a day for your dogs regular scheduled day care spots. Other wise they are dropped from their day care spot and will need to be put on the waiting list for when another spot opens up for them to return. At the moment there is about a 3 dog list to get into Happy Home K9, due to the fact that at the end of the year, if you are not a dog day care client, you will no longer be able to board here.

If you have any questions concerning the above, please contact me.

Rhonda Birk


2011 Policy Changes
Dear Clients,
Due to the ever increasing chance of dogs bringing some sort of worm, (ie: hookworm being one of the worse to get rid of out of my yard), Happy Home K9 is now requiring that ALL dogs have a fecal sample done once or twice a year with your dogs annual exam.  This will rule out all types of worms that your dog may be carrying or may have picked up from dog parks and or your walks around the neighborhoods.  You do not need to rush out and get this done right away, but when you get your dogs updated shots or they have their next regular exam, you will need to bring me a copy of the vet report for my records, showing that your pet is clear of all parasites.  One preventive measure you can have your dog on is "Sentinel" which takes care of most if not all worms.
This report can be from anytime in the last 6 months that the dog had it's shots and or a fecal exam. All Reports on your dog will be kept in their file and a reminder will be sent out to you when the next report is due, if I do not get one from you within 30 days of your dogs shot due date.
All Boarding clients will need to bring me your vet reports when you board your dog with me the next time.
Also as a reminder, please remember that ALL dogs must have a monthly flea treatment year around, (Yes your dog can still carry fleas in the winter).  I know each and every one of you would like to make sure that no one else's dogs bring in any "fleas and or worms" where your dog plays.  So even if you think your dog never has fleas, you will still need to apply flea treatment, no exceptions to this rule.  If I feel your dog is not getting their monthly flea treatments, I will ask that you remove the dog from Happy Home K9 until you can prove the flea treatment has been applied.
I apologize that Happy Home K9 is now having to resort to you bringing me your vet report updates, but we have grown to a point that this is necessary to keep all your pets safe, plus keep my home and yard pest free for all to enjoy.
Please remember, you would need to do the above no matter where your pet goes to daycare and boarding.
Thank you for your understanding and if you have any questions please contact me.